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About the Position
Position # 1968
OrganizationShelter Movers Nova Scotia
Position HRM Client Services & Move Coordinator - SMNS: HRM
Description The Move Coordinator is an integral part of the Operations team, planning and coordinating all details of a move as well as providing on-call support on the day of a move. This role is completely remote. The Move Coordinator corresponds with the client (typically over the phone), ensures volunteer teams are prepared, and that the move goes smoothly, including responding to and problem-solving unforeseen challenges on the day of the move. Move Coordination Supervisor(s) and the Operations Manager will provide ongoing support to Move Coordinators throughout the coordination process.
Training Details All volunteers will be asked to sign a confidentiality agreement, pass a police record check, attend a volunteer orientation and will receive role specific training.
Working Conditions - Reach out to the client within 24 hours of being assigned the move to confirm all details based on the Ongoing Moves, explain next steps and address any questions/concerns from the client
- Communicate with Lead Move Coordinators and Scheduling Team members to secure appropriate volunteers
- Coordinate move logistics, including (but not limited to) vehicle reservations, storage arrangements, and scheduling of private security or police
- Create a personalized itinerary for the move detailing all information required by volunteers and share required information with other parties involved (i.e. client, referral agency, security)
- Be “on call” throughout the duration of the move to support the Lead Mover with any unexpected challenges
- Use patience, empathy, and active listening skills in serving clients and volunteers
- Have regular check-ins with Shelter Movers staff
- Follow the Move Coordination Manual
- Report back to Lead Move Coordinator and Move Coordination Supervisor after each move
Minimum Duration 7 - 12 months
Timing Anytime
Time Detail Approximately 6 hours per week. Please note: the work of move coordination isn’t performed in a single continuous ‘shift’; it involves communication and responding to messages during your chosen work hours.
Age 18+
Ideal for An Individual
Transportation On a bus route
Area(s) of Interest Leadership/Management, Office Work, Housing and Homelessness, COVID-19
Skill(s) Verbal Communication, Plan & Co-ordinate, Time Management, Decision-Making/Prioritizing, Self-Motivation
How to Apply
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Email Send an Email Message
Contact Kimber Dunphy
Address Halifax, Nova Scotia, Canada Halifax,
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