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About the Position
Position #: 1679
OrganizationArthritis Society
Position: Office & Phone Support
Location: 3770 Kempt Road, Halifax, NS, Canada
Impact Statement: VOLUNTEER BENEFITS

 Support the organization’s mission as an integral member of the Arthritis Society team
 Increase your awareness and knowledge about arthritis and all aspects of the Arthritis Society’s work
 Develop transferable employment skills related to office support and administration
 Provide information and support to people living with arthritis
 Develop specialized skills and experience (communication, data management, stakeholder engagement, etc.)
 Build connections and be part of a community, and receive ongoing opportunity and mentorship
 Develop new interests
 Meet a diverse group of committed and passionate people
 A letter acknowledging a volunteer’s contribution can be provided on request
Description: POSITION OVERVIEW
Office & Phone Support volunteers work on a wide range of projects across our Halifax office, supporting the Nova Scotia team with information management and administration, while also answering phone calls and email enquiries on behalf of the Arthritis Society.

KEY RESPONSIBILITIES
 Answer a wide range of calls and emails to the Arthritis Society, covering topics such as arthritis information, programs & services, donor enquiries, and volunteering (training provided)
 Provide support and information to people affected by arthritis
 Support with local event preparation

DESIRED SKILLS
 Friendly and approachable, with professional phone manner
 Ability to deal with possible customer complaints or issues
 Passionate about bettering the lives of those affected by arthritis
 Previous office support experience, customer service experience, strong verbal and written communication skills and Word and Excel skills are assets
Training Details: Training will be provided on general arthritis information, programs & services, donor enquiries, customer service excellence and office procedures.
Working Conditions: This role typically requires a fixed shift to allow for regular scheduling, but some flexibility can be offered. Due to the nature of the position, volunteers will need to be able to carry out their role at our Halifax office. This position will work closely with our small, high energy, customer-focused team who are committed to making a positive difference in the lives of those living with arthritis!
Minimum Duration: 4 - 6 months
Timing: Weekday - Daytime
Time Detail:  Volunteers are typically asked to commit to a minimum of one 4-hour shift per week, for a period of at least 6 months
The office is open 9am-5pm Monday to Friday, so the shifts are generally 9am-1pm or 1pm-5pm.
Age: 18+
Ideal for: An Individual
Transportation: On a bus route
Accessibility: Wheelchair accessible entrance, Wheelchair accessible washroom, Accessible work space
Area(s) of Interest: Office Work, Senior Services
Skill(s): Interpersonal Communication, Plan & Co-ordinate, Problem Solving, Stewardship, Empathy
How to Apply
Application Link:
Website: http://arthritis.ca
Email: Send an Email Message
Contact: Susan Tilley-Russell
Phone: 9024297025
Address: 3770 Kempt Road Halifax, B3M 3P3

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