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About the Position
Position # 2265
OrganizationCanadian Red Cross
Position Friendly Caller - Friendly Caller
Impact Statement We rely on volunteers from all walks of life who bring different skills and experience to the Canadian Red Cross. From helping during emergencies and disasters, to sitting on committees and project teams or providing customer services and office support, as a volunteer, you can make a big difference in your community.
Description Friendly Calls volunteers will be responsible for establishing and maintaining regular telephone contact with assigned program participants for the purpose of providing companionship, moral support and connections to community resources.

Volunteers will provide an integral service in helping individuals feel connected to their communities, assist in reducing the effects of loneliness and strengthen their resilience toward wellness and independence. They will:

Makeregulartelephone callstoassignedprogram participants to provide meaningful conversation that interest them

Maintain strict privacy and confidentiality of participant information

Promote local community events, programs and encourage their participation as appropriate

Provide support that respects the participant’s voice and involvement in decision making
Training Details Training will be provided for appropriate documentation and reporting, including:

Report any service, health, or safety concerns regarding assigned program participants to the coordinator/designate

Provide accurate records in a timely manner of phone calls made to each program participant

Training in safe practices and other program requirements will be provided.

Participate and complete all required learning for the Friendly Calls Program

Review, sign off and adhere to all Red Cross policies and procedures

Participate and complete health and safety training as required

Participate and promote respectful communication between all personnel and participants to promote a healthy and safe workplace

Adhere to practices outlined in applicable provincial Occupational Health and Safety Act

Ensure all complaints and incidents are reported in a timely manner to the Friendly calling coordinator or designate
Working Conditions Minimum six-month commitment

The majority of the work is performed from a remote home setting

Must have a quiet and private setting to conduct the calls uninterrupted

Involves working alone with minimal supervision

A Canada-wide long-distance telephone plan is best; however, opportunities to call local program participants may be possible for those who only have a local phone plan

Volunteering hours will be determined by the Coordinator/Designate considering availability of volunteer and program participants
Minimum Duration 7 - 12 months
Timing Anytime
Time Detail one call a week at a time that suits your match and you
Age 18+
Ideal for An Individual
Accessibility Support volunteers with special needs
Area(s) of Interest Counselling/Conflict, Health Care/Emergency, Senior Services, Newcomer Support
Skill(s) Verbal Communication, Motivate Others, Accountability, Empathy, Respect
How to Apply
Application Link:
Website https://www.redcross.ca/volunteer
Email Send an Email Message
Contact Emily Masse
Address 133 Troop Avenue Dartmouth, B3B 2A7
Bookmark Link:

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