| About the Position | |
| Position # | 2175 |
| Organization | Canadian Red Cross |
| Position | Client Services - HELP - Health Equipment Loan Program |
| Impact Statement |
Volunteers make up more than 70% of the Canadian Red Cross. Whether you want to learn a new skill, meet new people, experience something meaningful, or simply help where help is needed, volunteer opportunities at the Canadian Red Cross are as diverse as people who fill them. In an average year, we help more than 130,000 Canadians. Globally, we reach more than 6 million people. The number of people who need our help is big and growing. Our mission is simple: to prevent and alleviate human suffering wherever it may be found. And to do that in communities across Canada, we need your help. |
| Description |
Because of HELP volunteers, tens of thousands of Canadians who are recovering from surgery or illness are able to access health equipment that enhances mobility and independence, allowing them to recover from the comfort of their home. The HELP Client Services Volunteer provides administrative support like answering the phone and coordinating health equipment loans and returns. Interest and/or experience in providing exceptional customer service to Health Equipment Loan Program clients Excellent interpersonal skills, including working in a busy environment Ability to empathize with clients concerns to deliver service with compassion Comfort with computer technology and learning new platforms that helps with loan management and tracking. Excellent telephone manner; contact centre or multi-line phone system skills are considered assets |
| Training Details | Full training is provided, however volunteers should be comfortable with using a computer, and have good written and conversational English. Other languages are considered an asset |
| Working Conditions |
Work is performed in an office environment. The hours may vary but are generally three to four hours per week, either mornings or afternoons from Monday to Friday. Service Centres are located in Amherst, Truro, Antigonish, Sydney, Dartmouth, Bridgewater, Yarmouth and Kentville. |
| Minimum Duration | 7 - 12 months |
| Timing | Weekday - Daytime, Weekday - Evening |
| Age | 16+ |
| Ideal for | An Individual, A Group |
| Transportation | On a bus route |
| Accessibility | Wheelchair accessible entrance, Wheelchair accessible washroom, Designated accessible parking space, Support volunteers with special needs, Accessible work space, Support Newcomers and ESL |
| Area(s) of Interest | Caring Support, Health Care/Emergency, Office Work, Senior Services, Recycling |
| Skill(s) | Customer Service, Communicate in Plain Language, Plan & Co-ordinate, Computer Skills, Problem Solving, Empathy |
| How to Apply | |
| Application Link: | |
| Website | https://www.redcross.ca/volunteer |
| Send an Email Message | |
| Contact | Emily Masse |
| Address | 133 Troop Avenue Dartmouth, B3B 2A7 |
| Bookmark Link: | |
